ARCHIVED: At IU, in Microsoft Outlook for Windows, how do I make an IMAP connection to my Cyrus account?
Microsoft Outlook 2013 or 2010
- From the menu, select twice.
- In the tab, click .
- In the "Add New Account" window, select , and then click .
- Under "Choose Service":
- Outlook 2013: Select or , and then click .
- Outlook 2010: Choose , and then click .
- Under "Internet E-mail Settings":
- Under "User Information", enter your full name and your email address.
- Under "Server Information", next to "Account Type", select from the drop-down list.
- Next to "Incoming mail server", enter
imap.iu.edu
. -
In the "Outgoing" or "SMTP" server field, type:
mail-relay.iu.edu
- Under "Logon Information", enter your IU Network ID.
Note: Do not select
.
- Click , and then, on the tab, select .
- On the
- Under "Incoming server (IMAP)", next to "Use the following type of encrypted connection", select from the drop-down list.
- Under "Outgoing server (SMTP)", next to "Use the following type of encrypted connection", select from the drop-down list.
tab:
- Next to "Outgoing server (SMTP):", change the port number from
25
to465
. - Click
- To finish the test, enter your passphrase and click .
- To exit, click .
If the test completes successfully, click
, and then click .If the test fails, errors will be listed on the Support Center for help. Click , and then click .
tab. If you cannot fix the errors on your own, contact your campus , and then click . Outlook will test
the account settings, and prompt you to enter your Network ID
passphrase:
- Click to close the "Account Settings" window.
If you have folders in IU Webmail via IMAP that don't appear in Outlook:
- After following the steps above, and making sure Outlook can download messages from your Inbox, select your (IMAP) Inbox from the Navigation Pane, and then, on the tab, click .
- In the "IMAP Folders" window, click .
- Click to select a folder you would like to access in Outlook, and then click . A folder icon will appear next to the folder you chose. Repeat this for other folders you want to add.
- When you're finished, click , and then click .
Note: Due to a bug in Outlook 2013, you may see your subfolders in your Inbox, but the messages in these folders may not load. To fix this:
- From the menu, select twice.
- Select your Webmail/Cyrus account.
- Click , then , and then .
- Under
Inbox
. , next to "Root folder path", enter
- Click
You should now see your folders in your mailbox, with the appropriate messages appearing in each folder. For assistance, contact your local Support Center or your IT Pro.
, then , and then .
This is document bbtv in the Knowledge Base.
Last modified on 2018-01-18 17:27:57.