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In Android OS, how do I configure my device to access my IU email account through an IMAP connection?

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Overview and recommendations

These instructions describe how to manually configure your Android device to access your Indiana University email through IMAP:

  • Exchange: If you have an IU Exchange account, UITS highly recommends you connect using Exchange ActiveSync, which allows a much greater range of features than IMAP; IMAP is usually only necessary if you are adding multiple Exchange accounts to your Android device. See At IU, how do I connect to my Exchange account with Android?

  • Imail or Umail: The instructions below include generic configuration settings for accessing Imail and Umail through IMAP. However, UITS recommends that you connect to an Imail or Umail account using Exchange ActiveSync or a Gmail connection, respectively. See At IU, how can I read my Imail or Umail on my Android device?

  • Cyrus: If you have a Cyrus (Webmail) account, you should use an IMAP connection as described below.

    Note: Because of a bug in the Android operating system, you will be unable to set up an IMAP connection if your Webmail quota usage is over 95%. Delete saved messages until your usage is below 95%, and then try again to connect.

To set up your account, you should have a reliable Wi-Fi Internet connection. When you finish entering your mail settings, the device will check them by connecting to your account. For more, see IU Secure wireless connections: Android OS.

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Preparing your Imail or Umail account

Because your IU passphrase will not work with Imail or Umail on your mobile device, you must first create a vendor password; see At IU, how do I set or reset my vendor password for Imail or Umail?

Enabling IMAP for Imail

After you log in for the first time, IMAP is enabled for your Imail account; see Accessing your mail.

Enabling IMAP for Umail

To enable IMAP for your Umail account:

  1. Log into Umail using a web browser; see Accessing your mail.

  2. At the top right of the "Umail" screen, click the gear icon, and choose Mail settings. Click Forwarding and POP/IMAP.

  3. In the "IMAP Access:" section, under "1. Status:", select Enable IMAP.

  4. Click Save Changes.

Note: It may take up to 24 hours for the changes to take effect.

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Configuring IMAP

Once you have prepared your account, you can configure Android to make an IMAP connection.

To configure your IU email account on Android OS:

  1. From the "Home" screen, open Email.

    If you already have other email accounts set up in Android:

    1. Press the menu button (between the home and back buttons on the phone) and select Accounts.
    2. In version 2.2, select Manage Accounts > Add Account > Email.

    In older versions, press the menu button again, and then tap Add Account (tap More Settings to find Add Account, if necessary).

  2. In the "Email address:" field, enter your full IU email address (e.g.,  username@indiana.edu ).

  3. In the "Password" field, enter the following:

    • Exchange or Cyrus: Use your IU Network ID passphrase.
    • Imail: Use your Imail (Microsoft) vendor password.
    • Umail: Use your Umail vendor password.

  4. In the bottom left-hand corner, select Manual, and then select IMAP account. In version 2.2, uncheck Automatically configure account, and then tap Next.

  5. In the "Username" field, enter the following:

    • Exchange or Cyrus: Use your IU Network ID username.
    • Imail: Use  username@imail.iu.edu .
    • Umail: Use  username@umail.iu.edu .

    In version 2.2, tap General Settings, and then verify the default information is correct. Tap OK.

  6. In the "IMAP Server" field (in version 2.2, tap Incoming Server, and then select IMAP), enter the appropriate address for your service:

    Imail outlook.office365.com
    Umail imap.gmail.com
    Cyrus (Webmail) imap.iu.edu
    Exchange imap.exchange.iu.edu

  7. Change "Security type" to SSL (Cyrus or Exchange) or SSL (Accept all certificates) (Imail); "Port" will automatically change to 993.

    In version 2.2, tap the checkboxes next to Use secure connection and Verify Certificate, and then proceed to step 9.

  8. Leave the "IMAP path prefix" field blank.

  9. Tap Next. In version 2.2, tap OK. In older versions, you will briefly see the "Checking Incoming Server Settings" screen.

  10. In the "SMTP server" field (in version 2.2, tap Outgoing Server), enter the appropriate address for your email service:

    Imail smtp.office365.com
    Umail smtp.gmail.com
    Cyrus (Webmail) mail-relay.iu.edu
    Exchange mail-relay.iu.edu

    Note: To type a dash ( - ), press Alt-V.

  11. For a Cyrus or Exchange account, change "Security type" to SSL, and in the "Port" field, enter 465 . In version 2.2, tap the checkboxes next to Use secure connection and Verify Certificate, and then proceed to step 14; the "Port" field will automatically change to 465.

    For an Imail account, change "Security type" to TLS, and the "Port" field will automatically change to 587.

  12. Make sure that Require sign-in is checked.

  13. The "Username" and "Password" fields should already be filled. If not, enter your information, as detailed in steps 3 and 5 above.

  14. Tap Next. In version 2.2, tap OK. You will briefly see the "Checking Outgoing Server Settings" screen.

  15. Next to "Email checking frequency", select how often you would like your phone to check for new messages.

    In version 2.2, tap Other Settings, and then select how many messages you would like to sync. When you're finished, tap OK, and then proceed to step 19.

  16. Next to "Give this account a name (optional)", you can enter a name (e.g., IUB or Cyrus).

  17. To receive a notification when you receive email, check Notify me when email arrives.

  18. In the "Your name" field, enter your full name.

  19. Click Done. In version 2.2, tap OK.

Note: If you are having trouble sending and receiving mail on your Android device, you may want to remove the email account and then re-add it. Check your device instructions for assistance.

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