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Indiana University

In Outlook Web App, how can I manage my Exchange ActiveSync device?

Note: OWA has the same functionality across major browsers in most cases. For help using OWA, with your Inbox displayed, click ? (the question mark) at the top right.

In Indiana University's Exchange 2010 environment, you can remotely manage some aspects of a mobile device with Outlook Web App (OWA) and Exchange ActiveSync.

To access a list of mobile devices synchronized with your Exchange account, log into OWA. Click Options on the upper right, then See all options... , then Phone on the left, and then select the Mobile Phones tab.

You can see details about each device, including its type and the first and last times the device was synchronized.

Using the Mobile Devices screen in OWA, you may end an ActiveSync partnership with a mobile device, wipe all the data from a device, or gain access to a device for which you have lost the password. If multiple devices are associated with your account, you will need to check the box next to the device you wish to modify before clicking the desired feature.

  • Details: Select a mobile phone from the list, and then click Details. This will display details about the device, including name, type, and the last time that the phone connected to your mailbox.

  • Delete: To remove a device from the list, select the phone, and then click the delete icon above. This will immediately end a partnership between the mobile device and the Exchange server. Use this if a device is lost or stolen, or if you purchase a new device and want to stop delivery to the old unit.

    Note: IU allows partnerships with up to 10 mobile devices.

  • Wipe Device: This feature resets the device back to its original state. Be aware that this will erase all personal data and settings on the device and return it to the factory defaults. This will also affect external storage cards that may be in the device. This command will take effect after the device's next successful sync with the server.

    Note: You must remove the unit from the device list once the device wipe command has succeeded. If not, the next time you set up the ActiveSync partnership with the same device, it will attempt to wipe itself again.

  • Start Logging: If your phone can't synchronize or is not synchronizing correctly, your administrator may ask for the phone's log file, which contains technical details related to synchronization. To retrieve the log for your mobile phone, select the mobile phone from the list, click Start Logging, and follow the prompt. You will receive an email message in your Inbox with the log file attached.

  • Refresh: Click the refresh icon (two circular arrows) to update the list of mobile phones that are synchronizing with your mailbox. If you have configured a new phone and it doesn't appear in the list, check the ActiveSync settings on that device.

  • Display Recovery Password (Windows Mobile 6 only): This option allows you to access your device if you've lost or forgotten the password. To unlock your device:

    1. Press Menu, and then select Reset password.
    2. The device will alert you that you must select a new password and supply a recovery password, which you can find in OWA. Once you have accepted, create a new password, and then press OK.
    3. The screen will tell you where to find the recovery password and will provide a space to enter it. Enter the recovery password, and then press OK.

    You should now be able to use the new password when unlocking the mobile device.