Client Services and Support
The Support division provides technology support services for students, faculty, and staff on the IUB and IUPUI campuses. The support is broad, deep, and structured to assist all IU affiliates with the use of technology in their work, studies, and research. Support is available via individual assistance, in the online IU Knowledge Base, in Student Technology Centers and campus housing, and to departmental and IT staff on the campuses.
The division also provides telephone operator services, negotiates major software and hardware contracts, and manages and distributes enterprise software.
Mission
Empowering the IU community to succeed through excellent IT services and support
Values
- Success through empowering people
- Understanding our customers' needs
- Participating in meaningful partnerships
- Providing an environment for innovation
- Outstanding service is our norm
- Respect and integrity underpinning all
- Teamwork and communication in everything we do
Vision
Utilize innovation, technology, and human resources to provide best-of-class IT support, services, and user communication to the IU community
Leadership
- Sue Workman
- Associate Vice President, Client Services and Support
- Cathy O'Bryan
- Director, Client Support
- Duane Schau
- Director, Client Services
Support organizational charts:
Support units
| Engineering and Technology IT Management | IT management services for schools and administrative units |
| Executive and Internal Technology Support | IT services and support for IU executives and immediate representatives |
| Geological Sciences IT Management | IT support for graduate students, faculty, and staff within Geological Sciences |
| HELPnet Technology Services | Assistance with technological, security, and telecommunication needs |
| IT Community Partnerships | UITS outreach to schools, units, and campuses |
| Knowledge Management | Maintains Knowledge Base repository and content in UITS web space |
| Leveraged Services | Enterprise services to support schools, departments, and campuses in reducing overhead for managing and delivering applications |
| Productivity Services Development and Delivery | Productivity services for desktop and mobile including IUanyWare; on-campus computing locations for students |
| SPEA IT Management | Technology consultation and support for SPEA Bloomington |
| Support Center | IT support via phone, walk-in, email, live chat |
| Support Systems, Licensing, and Software Distribution | Software distribution and licensing, support systems development and administration |
| Telephone Call Center | Campus information, directory assistance, teleconferencing, and emergency response services |
