If you stop receiving email when you switch from desktop redirection to the BES Redirector service

If you find that you have stopped receiving email on your BlackBerry device since switching from desktop redirection to the BlackBerry Enterprise Server (BES) Redirector service, verify that redirection is still enabled:

Open BlackBerry Desktop Manager and double-click Redirector Settings.
In the General tab, under "Redirection", make sure that the checkbox labeled Redirect incoming messages to your handheld is checked. Click OK.

If this doesn't solve the problem, contact your local support provider (LSP) or campus Support Center.

If you stop receiving email when you switch from desktop redirection to the BES Redirector service

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