Repair of an office telephone line at IUB and IUPUI

Request repair

To request telephone repair service at Indiana University Bloomington, call 812-855-2111; at IUPUI, call 317-274-3004. The repair line is available 24 hours a day, 7 days a week, with a goal to complete all reported repairs within 24 hours (excluding weekends and holidays). You can also submit repair requests using the UITS Telecommunications Request form.

If you request after-hours emergency repair service, you may be billed a minimum of two hours' labor.

Your department may be deemed responsible for some types of repair; see Billable vs. non-billable repairs below.

When you report a problem to Repair Services, you'll need to provide the following information:

  • Telephone number
  • Building name
  • Room number
  • Contact name
  • Contact number
  • Access hours
  • Description of the problem
  • Department name
  • Street address
  • Circuit identifier
  • Jack identifier

Billable vs. non-billable repairs

Equipment purchased from UITS and still under manufacture warranty will be repaired or replaced without fee if the equipment fails during normal use. Repair situations for which your department may be held responsible, and the charges associated with such repairs, include the following:

  • The technician determines that the problem is caused by some type of customer action or customer-owned equipment (minimum billing of one hour at $115 plus the cost of materials required to restore service).
  • Leased equipment is vandalized or stolen (the replacement cost of the equipment plus technician time).
  • The telephone jack or station wiring has been damaged (minimum billing of one hour at $115 plus the cost of materials required to restore service).
  • Manufacture warranty has expired (the replacement cost of the equipment plus technician time).

After-hours emergency repair service requires a minimum of two hours labor.

This is document alrk in the Knowledge Base.
Last modified on 2023-08-01 14:49:10.