Requesting repair of an office telephone line at IUB and IUPUI

How to request repair

To request telephone repair service at Indiana University Bloomington, call 812-855-2111. To request repair service at IUPUI, call 317-274-3004. You can call the UITS Telephone Services repair line 24 hours a day, 7 days a week. The UITS Telephone Services' goal is to complete all reported repairs within 24 hours (excluding weekends and holidays).

From 8am to 5pm, Monday through Friday, the repair line is answered by the Centralized Dispatching Coordinators. After hours and on weekends and holidays, it is answered by the UITS Call Center. If you request after-hours emergency repair service, you may be billed a minimum of three hours labor.

Your department may be deemed responsible for some types of repair; see the Non-billable repairs section below.

When you call Repair Services to report a problem, the coordinators will need the following information:

Telephone number
Circuit identifier
Building name
Street address
Room number
Jack identifier
Department name
Contact name
Contact number
Access hours
Description of the problem

Non-billable repairs

Equipment leased from UITS Telephone Services will be repaired or replaced at no charge if the equipment fails during normal use. There are several repair situations for which your department may be held responsible. These include:

The technician determines that the problem is caused by some type of customer action or customer-owned equipment (minimum billing of one hour at $65 plus the cost of materials required to restore service).
Leased equipment is vandalized or stolen (the replacement cost of the equipment plus technician time).
The telephone jack or station wiring has been damaged (minimum billing of one hour at $65 plus the cost of materials required to restore service).
Leased equipment returned on disconnect orders cannot be refurbished and reused (the replacement cost of the equipment).
Extraordinary effort is required to remove items such as labels or tape, scrub returned sets, or untangle long mounting cords (minimum $10 charge).
After-hours emergency repair service has been demanded (minimum three hours labor or $382.50, and $127.50 for each additional hour); Sundays and holidays will be billed at $170 per hour (minimum three hours or $510).