Exchange accounts

Using the Microsoft Exchange service, Exchange accounts provide email, calendaring and scheduling, and other administrative activities (e.g., contact lists, to-do lists, tasks) for faculty, staff, and sponsored hourly employees and graduate students. UITS recommends the Microsoft Outlook email client for access to Exchange accounts; Outlook supports all of the services available via Exchange. Additionally, Outlook Web Access provides a web-based interface for access to your Exchange account.

You need an ADS Domain account before you can get an Exchange account. To check the status of your current accounts, visit the Account Management Service (AMS) at:

https://itaccounts.iu.edu/

Click Manage my IU computing accounts. Log in with your IU Network ID, click Continue, and then click view your accounts. In the resulting list, check to see that "Active Directory Service" is listed. If it is not, click create more accounts and follow the instructions to create your ADS Domain account.

Important: When you open an Exchange account, all mail coming from other Exchange users goes directly to your Exchange account, ignoring your preferred address (e.g., Cyrus/Webmail). To avoid overlooking mail that may be in your Exchange account, you can do any of the following:

Frequently check your Exchange account.
Set your preferred address to your new Exchange account; for help, see Registering your preferred address
Set a forwarding rule on the Exchange server using the Outlook Rules Wizard; for help, see In Microsoft Outlook 2000 and later for Windows, how do I automatically forward all of my mail to another address?

Request an Exchange account

You may request an Exchange account as follows:

Faculty or staff members: You may request an account yourself at: https://itaccounts.iu.edu/
Click Manage my IU computing accounts. Log in with your Network ID, if necessary, click Continue, and then click create more accounts. Follow the instructions to create an Exchange account.
Hourly employees and graduate students: Ask your appointed staff or faculty sponsor to make the request for you as described below; this person could be your department's local support provider (LSP).

Submitting requests

If you're unable to create an Exchange account using AMS, your sponsor can submit a request to the appropriate accounts administration office:

For Exchange accounts at Indiana University Bloomington, IU East, IU Northwest, and for @iu.edu addresses, your sponsor should send the request to valid@indiana.edu.
For Exchange accounts at IUPUI, IU Kokomo, IU South Bend, IU Southeast, and IUPU Columbus, your sponsor should send the request to actadmin@iupui.edu.
At IPFW, contact your campus Support Center.

All requests need to meet the following criteria:

The email request is sent from the sponsor's account.
The message clearly states the request for an Exchange account.
The request includes the new account holder's username and university status.

Note: Requests cannot be processed if any of the above information is missing.